PowerBI
Project
Excel
Project
I am Devansh Chopra, an Economics Honours undergraduate with a keen interest in data analytics. Proficient
in Microsoft Excel, Tableau, PowerBI, and SQL for data manipulation, visualization, and statistical modelling. Strong problem-solving abilities and analytical mindset for deriving insights from complex datasets. Effective communicator with experience
presenting research findings. Seeking opportunities to contribute to a data-driven organization, leveraging economics knowledge and passion for data analytics.
Excel
SQL
Power Bi
Data Analysis
Data Visualization
Data Modelling
Domain/Function: Business Insights 360 for Finance, Sales, Marketing and Supply Chain
During my 6-month tenure in the BPO industry, I leveraged both my analytical and communication skills to drive process improvements and deliver measurable results. I developed and implemented a standardized process that successfully reduced a 15% variance in issue resolution times, training 20 team members and decreasing resolution time variability by 10%. Additionally, I created and managed an Excel-based database to streamline data management for key accounts, tracking over 30 escalations per month and reducing data entry errors by 15%. By conducting a thorough root cause analysis of customer feedback data, I identified the underlying factors contributing to a 5% drop in customer satisfaction scores. Addressing these issues led to a 4% improvement in overall satisfaction, further highlighting my ability to apply data-driven insights to resolve challenges and enhance performance.
Feel free to get in touch with me. I am always open to discussing new projects, creative ideas or opportunities to be part of your visions.