Vodafone Shared Services, Pune

Manager - Tech Lead, Mar 2021 - Present

• Lead a team of 10 and collaborate with cross-functional stakeholders to deliver business-aligned solutions.
• Engineered and deployed a machine learning-based Lead Time Prediction tool to automate task lead time estimation with 80% accuracy and an LLM-powered Log Parser Tool that reduced manual effort by over 30% and accelerated business decision-making through accurate, real-time predictions.
• Built CoDesign, a GenAI-powered platform for telecom design visualization and RAG-based Q&A (semantic chunking + re-ranking), reducing design analysis time by ~40% and improving collaboration across cross-functional teams.
• Developing features for the Order Delivery Orchestration (ODO) platform, also migrated products like EWL, IPVPN etc from SOM to ODO which improves overall 20% .performance and increase customer satisfaction.
• Independently learned Python, Machine Learning, Generative AI and AI Agents by building real-world projects and exploring open-source resources.

Amdocs Development Centre, Gurugram

Software Developer, Sep 2019 - Mar 2021

• Serve as a technical expert, mentor junior developers, develop internal tools, and resolve critical production issues within given timeline.
• Developed and enhanced the Order Delivery Orchestration (ODO) platform to orchestrate B2C orders for 5G mobile
• (postpaid and prepaid) and broadband services. Implemented scalable workflows to support Telstra’s network rollout and integrated multiple OSS capabilities.

Sunlife Financial, Gurugram

Analyst Development, Jul 2016 - Sep 2019

• Worked as a Java Developer on mySunLife web applications for over 3 years, a platform managing investments, claims, and insurance for Canadian clients. Delivered features like Digital Audit Redesign, GRS Max Express, Test Automation Frameworks, and DHS Push Notifications.