Codebasics

Powered by
 Codebasics Data Analytics Bootcamp

 

1

Excel Project

2

PowerBI Projects

1

SQL Project

About Me

I am an aspiring Data Analyst with a unique background in commerce and a passion for turning raw data into actionable insights. While my academic journey began with a Bachelor’s degree in Commerce (B.Com), I quickly discovered that my true strengths lie in data analysis. I've honed my skills in PowerBI, Excel, SQL, and Python, enabling me to dissect complex datasets and reveal meaningful patterns. Though I haven’t yet had the opportunity to work within an organization, I've undertaken several business projects that demonstrate my ability to drive data-driven decision-making. Explore my portfolio below to see how I’ve applied my analytical skills to real-world challenges.

Key Skills

SQL

Python(Basic)

Power BI

Advance Excel

EXCEL

Effective Presentation

Stakeholder Management

My Projects

Customer Performance Report
Customer Performance Report

Domain/Function: Sales

See My Work
Excel Project
Credit Card Financial Report
Credit Card Financial Report

Domain/Function: Banking

See My Work
PowerBI Project
Business Insights 360 Dashboard for Finance, Sales, Marketing and Supply Chain
Business Insights 360 Dashboard for Finance, Sales, Marketing and Supply Chain

Domain/Function: FMCG

See My Work
PowerBI Project
Pizza Sales Analysis
Pizza Sales Analysis

Domain/Function: Sales

See My Work
SQL Project

My Experience

TaskUs Pvt. Ltd, Gurugram

Teammate | 𝑂𝑐𝑡 2022 - 𝑁𝑜𝑣 2023

  • Resolved over 300 complex customer inquiries per month by implementing a structured communication protocol and analytical framework, enhancing customer satisfaction ratings by 25% over six months.

  • Developed comprehensive onboarding materials for new team members, resulting in a 30% reduction in training time and enabling quicker acclimatization to company protocols, directly benefiting customer service delivery.


Teleperformance Pvt. Ltd, Gurugram

Senior Customer Care Executive | 𝑂𝑐𝑡 2021 - 𝑀𝑎𝑦 2022

  • Resolved customer inquiries regarding food delivery services, achieving a 98% satisfaction rate as measured by follow-up surveys, while reducing the average response time to under 3 minutes for all customer concerns.


RMG Mileage LLP, Gurugram

Travel Consultant  | 𝐽𝑢𝑛 2017 - 𝑆𝑒𝑝 2019

  • Designed and executed tailored travel programs for over 50 corporate clients, achieving a 95% satisfaction rate through personalized itineraries and seamless logistics coordination, resulting in repeat business growth of 30%.

Awards & Certificate

CB Cert

Excel: Mother of Business Intelligence

CB Cert

Get Job Ready: Power BI Data Analytics for All Levels 3.0

CB Cert

SQL Beginner to Advanced For Data Professionals

Let's Connect

Feel free to get in touch with me. I am always open to discussing new projects, creative ideas or opportunities to be part of your visions.

Download Resume

Resume

Mail Me

[email protected]

LinkedIn

https://www.linkedin.com/in/jyotyprakash/

Call Me

+91 9716961997

GitHub

https://github.com/jyotyprakash29