About Me.

With a strong foundation in business intelligence and analytics, I've successfully supported multiple lines of business, including Sales, Marketing, Finance, and Customer Service. My proficiency in advanced Excel, SQL, Tableau, and Power BI has been instrumental in driving data-driven decision-making.
My 8-year tenure at American Express provided valuable fintech experience, where I excelled in roles such as high-value account portfolio management , fraud & dispute management. This exposure has equipped me with strong communication and collaboration skills, essential for building relationships with internal and external stakeholders. I'm confident in my ability to leverage data insights to develop effective business strategies and enhance customer loyalty.

1

Excel Project

2

PowerBI Projects

Skills.

MySQL
Python
Tableau
Sales
Data Analytics
Business Intelligence
Customer Success
Visualization
Dashboard Design
Fraud & Dispute Mangement

Projects.

Finance Data Analysis
Finance Data Analysis

Domain/Function: Finance (P&L) & Sale Data Analysis

Excel Project
"Business Insights 360"- Finance, Sales, Marketing, & Supply Chain

Domain/Function: Business Reporting

PowerBI Project
Shield Insurance - CodeBasics
Shield Insurance - CodeBasics

Domain/Function: Insurance

PowerBI Project

My Experience.

LEAD CCP(Consumer Card Product Analyst - US market ), Gurugram, India
American Express
Jan 2015 - Sep 2023

  •         Enhanced customer satisfaction: Increased customer satisfaction by 80% for high-value accounts by implementing data-driven process improvements. Ensured high customer satisfaction by conducting weekly call calibrations and leveraging best practices.

    ·        Improved service delivery: Collaborated cross-functionally to implement data-driven strategies, leading to a 15% increase in satisfaction scores and improved operational performance within 6 months.

    ·        Data-driven insights: Created automated reports and dashboards using BI tools to provide actionable insights into sales performance, retention, fraud, and disputes.

    ·        Business growth: Conducted market research and analysis to identify new growth opportunities for a high-value card member, leading to a 2x increase in average client engagement time and a 30% decrease in churn rate.

    ·        Employee training: Collaborated with training dept and delivered tailored coaching using data-driven insights, achieving a 90% training completion rate for new hires.

    ·        Customer engagement and retention: Analyzed data from 25,000 high-value card accounts to guide marketing and product strategies, leading to a 2x increase in average client engagement time and a 30% decrease in churn rate.

    ·        KPI development and optimization: Skilled at identifying and refining key performance indicators (KPIs) to align with strategic objectives and drive operational excellence across various business functions.

    ·        Performance Analysis: Regularly analyzed team performance to identify gaps and implement corrective actions.

    ·        Subject Matter Expertise: Served as a resident expert, providing mentorship, training, and guidance to team members.

    ·        Team Management: Provided daily reporting to leadership, analyzed performance trends, and supported peer performance development.


CONSUMER SALES ADVISOR, Cardiff, UK
BSKYB
Oct 2011 - Sep 2013

  • Increased upsell revenue by 20% through data-driven recommendations and targeted outreach
  • Performed thorough data analysis to uncover trends, customer behaviour, and product usage patterns.
  • Achieved a 95% customer retention rate by efficiently addressing customer concerns and providing tailored solutions.

Awards & Certificate.

Qlik Sense Essential Training
Business Analyst and Project Manager Collaboration
Customer Success Management Fundamentals Customer Success Management Fundamental
Career Essentials in Data Analysis by Microsoft and LinkedIn Career Essentials in Data Analysis by Microsoft and LinkedIn
PwC Power BI Job Simulation
AtliQ Technologies Internship Experience

Contact.

Feel free to get in touch with me. I am always open to discussing new projects, creative ideas or opportunities to be part of your visions.

Download CV

EMAIL

[email protected]

Call Me

+91 8800736600

LinkedIn

https://www.linkedin.com/in/kts-tarun/