Mahtab Alam
Data Analyst
About Me
Welcome! I'm Mahtab, a data enthusiast with a strong foundation in customer support, underwriting, and management information systems. My journey began at Convergys as a Customer Support Associate, where I developed a deep understanding of customer needs. I then transitioned to SBI Cards as a Dedupe Underwriter, refining my analytical skills over nearly four years.
In 2023, I took on the role of an MIS Analyst at Vir Consultant, where I worked extensively with data management, reporting, and process optimization. These experiences have shaped my ability to analyze complex datasets, identify trends, and drive informed decision-making.

2
Excel Projects

2
PowerBI Projects

1
SQL Project
Key Skills
My Projects
My Experience
VIR Consultants Noida MIS Analyst
October 2023 to Dec 2024
- Generated reports and analyzed data to identify trends and provide insights for decision-making.
- Conducted regular audits to ensure data accuracy and integrity across all systems.
- Tracked and analyzed key performance metrics to measure the effectiveness of marketing efforts and optimize strategies.
SBI CARD AND PAYMENT SERVICES Executive Underwrite
September 2019 to Aug 2023
- Reviewed applications for Credit Card and reports from loss control specialists to determine risks.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Made approval and denial recommendations by determining
- accurate risk levels.
- Achieved 98% average audit performance and average production of 140% on monthly basis.
- Mentoring new joiners and guiding them in production and accuracy.
Convergys India PVT LTD Customer Service Associate
- Responded to customer on chat and emails to answer questions about products and services.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay
- informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Awards & Certificate
Let's Work Together!
Feel free to get in touch with me. I am always open to discussing new projects, creative ideas or opportunities to be part of your visions.
[email protected]
GitHub