Client Analytics & Success Specialist | Mera Work                                                       

•     Translated workforce analytics for 50+ stakeholders across 100+ onboarded B2B accounts, lifting new-user adoption by 15% and organisational productivity by 30%.

•     Cut manual post-onboarding effort by 70% by building the team’s first standardised, automated workflow in n8n.

•     Detected a production timezone-mismatch defect and other client data issues, led root-cause analysis and drove the fix with Engineering, safeguarding data accuracy across 30+ client accounts.

•     Owned end-to-end issue resolution with triage, prioritisation and cross-team coordination, closing 100+ tickets within SLA and cutting response times by 30%.

Business & Quality Analyst | ScreenCoach                                                                  

•     Restructured JIRA backlog management and prioritisation framework, cutting the backlog by 80% and improving sprint delivery.

Quality Analyst | Happi AI                                                                                             

•     Designed test scenarios and use cases ahead of a critical launch, surfacing 10+ defects before release and protecting release quality.

Quality Analyst | Pointzi Contextual                                                                           

•     Documented 5+ latent defects through structured testing.

Technical Documentation Analyst | Cenlar Property Preservation                        

•     Authored 15+ documentation sets across concurrent sprints, aligning cross-functional and client-facing teams on scope and requirements.

Power BI Dashboards | Codebasics BI 360 | Link                                                                                          

•     Developed Power BI dashboards for finance, sales, marketing, supply chain, and executive analytics.