Infosys - Pune ( Jan 2024 - Present )

Senior Process Executive (Full-Time)

- Evaluated response time data to identify a 15% rise in customer complaints, introduced process improvements that led to an 12% reduction in average response time over the course of three months.

- Designed an Excel database to streamline data management for key accounts, tracking over 30 escalations per month and reducing data errors by 15%.

 Drools Pet Food Private Limited - Bangalore ( Feb 2022 - Jan 2024)

 Senior Executive (Full-Time)

- Optimized export operations, generated documentation for international transactions to ensure compliance, managed billing for shipment orders, engaged with vendors to support business analysis, leading to stronger relationships, data driven marketing strategies and improved efficiency by 10%.

-  Managed and analyzed product cataloging across multiple e-commerce platforms (e.g., Amazon, Flipkart) to ensure accurate listings, collaborated with sales and KAM teams to drive revenue through data-driven insights, tracked key metrics like inventory, pricing, and promotions, enhancing online consumer experiences and boosting sales performance by 15%.

Commercio Connectivity Private Limited - Bangalore ( Mar 2019 - Jun 2020)

Sales Executive (Full-Time)

- Resolved critical inter-departmental escalations, improving customer retention by 16% and maintaining an 80% repeat customer rate with premium services.

- Initiated new sales opportunities through strategic inbound calls and targeted email outreach, leveraging a consultative selling approach that led to securing 50+ qualified leads within three months.

- Enhanced system accuracy by tracking pricing through an inbuilt interface and kept customers informed about their orders in coordination with the supply chain team.