IT and TI Head – FTTH | O.Tech Pvt. Ltd, Kathmandu
Feb 2021 – Jun 2024

• Managed a process re-engineering project to streamline and consolidate end-to-end service processes.

• Analyzed customer usage data to identify underserved areas, boosting service adoption by 20%.

• Spearheaded a data-driven initiative to resolve recurring network performance bottlenecks, achieving an 8% improvement in first-call resolution and increased service reliability.

• Presented actionable insights to leadership that drove a 15% improvement in operational efficiency and 12% higher customer satisfaction.
  
  

IT and TI Head – Telecom | O.Tech Pvt. Ltd, Kathmandu
Jul 2018 – Jan 2021

• Directed large-scale telecom rollouts, enhancing service reliability by 15% through data-driven strategies.

• Automated operational reports with Python and SQL, reducing resolution time by 30%.

• Partnered with cross-functional teams to improve KPIs and customer satisfaction using real-time field data.
  
  

TI Coordinator | O.Tech Pvt. Ltd, Kathmandu
Dec 2015 – Jun 2018

• Oversaw telecom infrastructure deployments, accelerating rollout speed by 18% with real-time dashboards.

• Standardized field data validation processes, reducing inconsistencies by 25% and improving reporting reliability.

• Enhanced project tracking accuracy in Excel, cutting manual errors by 30% and enabling faster decision-making.
  
  

Field Engineer | O.Tech Pvt. Ltd, Kathmandu
Jul 2013 – Nov 2015

• Conducted site surveys and collected performance metrics to support infrastructure planning.

• Analyzed downtime logs to identify recurring issues, leading to a 20% improvement in uptime.

• Delivered structured visual reports using Excel and Python for quality audits and updates.