Data Analyst, AtliQ Technologies
April 2026 – May 2026

• Built an executive-level Power BI dashboard for the Shield Insurance business, enabling stakeholders to track revenue, customer acquisition, policy growth, and sales performance KPIs, reducing manual reporting effort by approximately 60%.
• Analyzed 1M+ records across insurance and telecom datasets using SQL, Excel, and Power BI to identify trends, customer behavior patterns, and operational performance drivers, improving insight accessibility by 40%.
• Developed 20+ DAX measures and business KPIs, automating metric calculations and reducing dashboard preparation time by nearly 50%.
• Designed star-schema data models and performed comprehensive data validation and data cleaning, improving reporting accuracy and data reliability by over 95%.
• Presented data-driven recommendations through stakeholder-focused dashboards and business storytelling, increasing visibility into key performance metrics and supporting faster decision-making by approximately 30%.

Process Associate, Wipro, Kolkata
May 2024 - Present

• Utilize Excel to track and analyze healthcare data, identifying trends and generating reports that enhance operational efficiency, ensuring payout accuracy of 99.5%.
• Collaborate with cross-functional teams to analyze insurance and payout processing workflows, driving 15% process efficiency improvements and ensuring timely issue resolution.
• Developed and maintained KPI-driven reports and performance trackers to monitor claim processing efficiency, turnaround times, and operational performance.
• Performed data validation, data cleaning, and quality checks to improve reporting accuracy and support business-critical decision-making.
• Conducted root cause analysis on payment discrepancies and workflow exceptions, leveraging data insights to reduce errors and enhance process reliability.
• Engage with cross-functional teams and stakeholders to ensure the smooth flow of data and reporting, improving visibility into operational metrics and contributing to a 15% increase in process efficiency.

Outreach Executive, Viacon Marketing and Technologies, Kolkata
Aug 2020 – Dec 2023

• Managed and optimized customer databases using Excel and CRM software, tracking key metrics like engagement rates and outreach success, contributing to a 15% increase in client responses through data-driven outreach strategies.
• Led client digital campaign projects, from cold outreach to execution, improving project delivery timelines by 20% through effective use of Excel to analyze campaign data and develop actionable insights.
• Built and led team of 10 people, enhancing team-building skills and fostering collaboration in a fast-paced environment.
• Strengthened client communication by serving as a key liaison between stakeholders and internal teams, ensuring clear communication and alignment of project goals, which resulted 10 CR INR revenue turnover.