WORK EXPERIENCE:
Data Analyst
[March 2023 – Present]
Neptune Information Systems (IT Company)
Data Analysis & Insights: Leveraged Power BI, Excel, SQL, and basic Python to analyze Reliance One loyalty card data, extracting actionable insights that guided strategic decisions for customer engagement.
Stakeholder Collaboration & Requirement Gathering: Worked closely with stakeholders to understand business requirements for loyalty program optimization, translating these needs into data models and visualizations using Power BI and Excel.
ETL & Data Management: Utilized SQL queries to extract, transform, and load (ETL) customer data from multiple sources into Power BI, ensuring data accuracy and creating a reliable foundation for analysis and reporting.
Cross-Team Collaboration: Partnered closely with Client Service and Data & Insights teams to align data insights with Reliance One loyalty goals, ensuring seamless communication and alignment with customer loyalty strategies.
Customer Loyalty Analysis: Analyzed loyalty card data to identify trends, patterns, and opportunities, providing insights that supported enhancements to the Reliance One loyalty program and improved customer retention.
Business Analyst
[JANUARY 2022 – August 2022]
Leap Scholar (Overseas Education Ed Tech Company)
Data Collection & Analysis: Conducted data collection and in-depth analysis from multiple sources, providing actionable insights to support data-driven decision-making.
Reporting & Visualization: Developed and presented data visualizations and reports using tools like Power BI, Tableau, and Excel, enabling clear insights for stakeholders.
Process Optimization: Analyzed and optimized workflows through data analysis, identifying inefficiencies and recommending improvements that streamlined operations.
Stakeholder Collaboration: Collaborated with cross-functional teams to understand data needs, translating complex insights into actionable recommendations for both technical and non-technical audiences.
Quality Assurance & Data Validation: Ensured accuracy and consistency in data reporting by validating datasets and conducting thorough quality checks, supporting reliable decision-making.
Power Bi Developer
[JANUARY 2021 – December 2021]
Toppr E- Learning App (Ed Tech Company)
Dashboard & Report Creation: Developed and maintained interactive Power BI dashboards and reports to provide real-time insights into key metrics, supporting strategic decision-making across departments.
Data Modeling & DAX Implementation: Built data models using star and snowflake schemas, and leveraged DAX functions for complex calculations, ensuring accurate, in-depth analysis.
Data Integration & ETL: Extracted, transformed, and loaded data from various sources (SQL databases, Excel, cloud storage) into Power BI, maintaining data quality and consistency.
Performance Optimization: Improved dashboard performance by optimizing data models, implementing incremental refresh, and managing data load processes to ensure efficient, responsive reports.
Key Accounts Manager (Hygiene Services Company) [JANUARY 2020 – JANUARY 2021]
Hicare Services PVT LTD
Data-Driven Sales Analysis: Analyzed B2B sales data to identify trends, forecast demand, and optimize customer acquisition strategies, improving sales performance and client retention.
CRM & Data Management: Utilized SALESFORCE CRM to manage and analyze large datasets on key accounts, extracting insights to enhance sales targeting and lead generation.
Client Behavior Insights: Leveraged data to analyze customer behavior, purchasing patterns, and service utilization, providing actionable insights to the sales and marketing teams.
Cross-Functional Collaboration & Communication: Worked closely with sales, marketing, and operations teams, presenting data-driven recommendations that aligned with business goals and improved client engagement.
Management Trainee
[MAY 2019 – DECEMBER 2019]
RE/MAX India (Real Estate Consulting Firm)
Data-Driven Market Analysis: Conducted in-depth market research and client segmentation using Excel and data tools, driving informed sales strategies.
Advanced Excel Reporting: Created detailed sales performance and customer behavior reports using pivot tables, Power Query, and data visualization techniques.
Stakeholder Communication: Presented actionable, data-driven insights to management and clients, translating complex data into strategic recommendations.