Handling pushback poorly (Defensiveness, Over-Justification)

Hemanand Vadivel

Ex- Data Analytics Manager, 8+ Years in Europe, Microsoft Certified, Certified Supply Chain Professional

I’m a mechanical engineer who transitioned to a full time Data & Analytics manager in the UK & Germany by teaching myself Power BI, excel & anything else that was required to solve the problem. I have worked with complex data across Supply Chain, Sales, Marketing, Revenue Management, Finance and HR functions over the last 8 years to deliver effective solutions. To me, Analytics is an extra sensory organ that anyone can develop to become a superhuman at work. I have conducted several workshops and internal training to help non-technical people to become superhuman at work and now, really excited for this opportunity to share all that knowledge with you in this course.

Dhaval Patel

Data Entrepreneur | YouTuber | Ex - Bloomberg, Nvidia

I have 17 years of experience in Programming and Data Science working for big tech companies like NVIDIA and Bloomberg. I also run a famous YouTube channel called Codebasics where I pursue my passion for teaching. Codebasics is one of the top channels on YouTube when it comes to data science, machine learning, data structures, etc. I firmly believe that “Anyone can code” and I use analogies, simple explanations, and step-by-step storytelling to explain difficult concepts in such a way that even a high school student can understand them easily.

Handling pushback poorly (Defensiveness, Over-Justification)

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Contents

1: AI PM Section Walkthrough

1.1: LMS Walkthrough

2: Welcome to the Mastering Communication & Stakeholder Management Experience Mandatory

2.1: Why this Timeless Skill is Important in this AI Era? Mandatory

2.2: Why Communication and Stakeholder Management skill is Important in this AI Era?

2.3: How this Course is Different From Other Courses? Mandatory

2.4: What to Expect from this Course? Mandatory

2.5: Join Discord

2.6: Setting Video Resolution and Video Speed Globally Mandatory

3: Communication Maturity Assessment Mandatory

3.1: Self – Assessment Sheet Mandatory

4: Basics: For Effective Communication Mandatory

4.1: Understanding Human Psychology Mandatory

4.2: Basic Components of Communication Mandatory

4.3: Internal Focus: Johari’s Window Mandatory

4.4: Quiz Mandatory

5: Solving Common Communication Hurdles: Early Career Mandatory

5.1: Lack of Confidence (Non-Native Speakers) Mandatory

5.2: Stuttering Mandatory

5.3: Anxiety & Stage Fear Mandatory

5.4: Not Asking Clarifying Questions Mandatory

5.5: Over Apologizing Mandatory

5.6: Quiz Mandatory

6: Solving Common Communication Hurdles: Mid-level – Advanced Mandatory

6.1: Assuming alignment without confirmation Mandatory

6.2: Skipping Context due to over-familiarity Mandatory

6.3: Failure to adapt style (Exec vs Peer vs Junior) Mandatory

6.4: Handling pushback poorly (Defensiveness, Over-Justification) Mandatory

6.5: Using Persuasion Instead of Co-Creation Mandatory

6.6: Quiz Mandatory

7: Mastering Multi Channel Communication at Work Mandatory

7.1: Communication via Emails Mandatory

7.2: Communication via Chat Mandatory

7.3: Verbal Communication Mandatory

7.4: Email vs Chat vs Verbal: When to use them? Mandatory

7.5: Presentations / Deck Mandatory

7.6: Meeting Etiquettes Mandatory

7.7: Quiz Mandatory

7.8: Practicing Multi Channel Communication Mandatory

8: Stakeholder Mapping & Career Success Mandatory

8.1: Stakeholder Personas Mandatory

8.2: Stakeholder Mapping Mandatory

8.3: Working with Executives, Juniors & Peers Mandatory

8.4: Quiz Mandatory

8.5: Case Activity: Stakeholder Mapping for a new product launch

9: Communication Frameworks with Real Business Scenarios Mandatory

9.1: SCQA: Situation – Complication – Question – Answer Mandatory

9.2: SBI: Situation – Behavior– Impact Mandatory

9.3: ABT: And, But, Therefore Mandatory

9.4: WIIFM: What’s In In For Me? Mandatory

9.5: 5C Framework Mandatory

9.6: Quiz Mandatory

9.7: Exercise Mandatory

10: Action: Build Your Personal Communication Improvement Tracker Mandatory

10.1: How to use this tracker Mandatory

11: More Practice Scenarios Mandatory

11.1: How to use this? Mandatory

11.2: Providing Difficult Feedback: Juniors Mandatory

11.3: Providing Difficult Feedback: Peers Mandatory

11.4: Providing Difficult Feedback: Managers Mandatory

11.5: Performance Reviews / Salary Negotiation with Managers Mandatory

11.6: Performance Reviews / Salary Negotiation with Subordinates Mandatory

11.7: Managing Conflicts

11.8: Managing delays (transparency & solution focus) Mandatory

12: Burning Questions Mandatory

12.1: How to use this section? Mandatory

12.2: How Do I Speak Up Without Fear? Mandatory

12.3: How Do I handle people who interrupt me when I’m talking? Mandatory

12.4: How Do I Handle Criticism? Mandatory

12.5: How Do I build my connections in a networking event? Mandatory

12.6: How Do I Avoid Oversharing but Still be Open? Mandatory

12.7: How do I talk confidently to people in authority? Mandatory

12.8: What are the things I should keep in my mind for my performance review? Mandatory

13: Course Completion Test Mandatory

13.1: Final Quiz Mandatory

Handling pushback poorly (Defensiveness, Over-Justification)

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