SCQA: Situation – Complication – Question – Answer

Dhaval Patel

Data Entrepreneur | YouTuber | Ex - Bloomberg, Nvidia

I have 17 years of experience in Programming and Data Science working for big tech companies like NVIDIA and Bloomberg. I also run a famous YouTube channel called Codebasics where I pursue my passion for teaching. Codebasics is one of the top channels on YouTube when it comes to data science, machine learning, data structures, etc. I firmly believe that “Anyone can code” and I use analogies, simple explanations, and step-by-step storytelling to explain difficult concepts in such a way that even a high school student can understand them easily.

Hemanand Vadivel

Ex- Data Analytics Manager, 8+ Years in Europe, Microsoft Certified, Certified Supply Chain Professional

I’m a mechanical engineer who transitioned to a full time Data & Analytics manager in the UK & Germany by teaching myself Power BI, excel & anything else that was required to solve the problem. I have worked with complex data across Supply Chain, Sales, Marketing, Revenue Management, Finance and HR functions over the last 8 years to deliver effective solutions. To me, Analytics is an extra sensory organ that anyone can develop to become a superhuman at work. I have conducted several workshops and internal training to help non-technical people to become superhuman at work and now, really excited for this opportunity to share all that knowledge with you in this course.

SCQA: Situation – Complication – Question – Answer

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Contents

1: Welcome to the Mastering Communication & Stakeholder Management Experience Mandatory

1.1: Why Communication and Stakeholder Management skill is Important in this AI Era?

1.2: What to Expect from this Course? Mandatory

1.3: Join Discord

1.4: Setting Video Resolution and Video Speed Globally Mandatory

2: Communication Maturity Assessment Mandatory

2.1: Self – Assessment Sheet Mandatory

3: Basics: For Effective Communication Mandatory

3.1: Understanding Human Psychology Mandatory

3.2: Basic Components of Communication Mandatory

3.3: Internal Focus: Johari’s Window Mandatory

3.4: Quiz Mandatory

4: Solving Common Communication Hurdles: Early Career Mandatory

4.1: Lack of Confidence (Non-Native Speakers) Mandatory

4.2: Stuttering Mandatory

4.3: Anxiety & Stage Fear Mandatory

4.4: Not Asking Clarifying Questions Mandatory

4.5: Over Apologizing Mandatory

4.6: Quiz Mandatory

5: Solving Common Communication Hurdles: Mid-level – Advanced Mandatory

5.1: Assuming alignment without confirmation Mandatory

5.2: Skipping Context due to over-familiarity Mandatory

5.3: Failure to adapt style (Exec vs Peer vs Junior) Mandatory

5.4: Handling pushback poorly (Defensiveness, Over-Justification) Mandatory

5.5: Using Persuasion Instead of Co-Creation Mandatory

5.6: Quiz Mandatory

6: Mastering Multi Channel Communication at Work Mandatory

6.1: Communication via Emails Mandatory

6.2: Communication via Chat Mandatory

6.3: Verbal Communication Mandatory

6.4: Email vs Chat vs Verbal: When to use them? Mandatory

6.5: Presentations / Deck Mandatory

6.6: Meeting Etiquettes Mandatory

6.7: Quiz Mandatory

6.8: Practicing Multi Channel Communication Mandatory

7: Stakeholder Mapping & Career Success Mandatory

7.1: Stakeholder Personas Mandatory

7.2: Stakeholder Mapping Mandatory

7.3: Working with Executives, Juniors & Peers Mandatory

7.4: Quiz Mandatory

7.5: Case Activity: Stakeholder Mapping for a new product launch

8: Communication Frameworks with Real Business Scenarios Mandatory

8.1: SCQA: Situation – Complication – Question – Answer Mandatory

8.2: SBI: Situation – Behavior– Impact Mandatory

8.3: ABT: And, But, Therefore Mandatory

8.4: WIIFM: What’s In In For Me? Mandatory

8.5: 5C Framework Mandatory

8.6: Quiz Mandatory

8.7: Exercise Mandatory

9: Action: Build Your Personal Communication Improvement Tracker Mandatory

9.1: How to use this tracker Mandatory

10: More Practice Scenarios Mandatory

10.1: How to use this? Mandatory

10.2: Providing Difficult Feedback: Juniors Mandatory

10.3: Providing Difficult Feedback: Peers Mandatory

10.4: Providing Difficult Feedback: Managers Mandatory

10.5: Performance Reviews / Salary Negotiation with Managers Mandatory

10.6: Performance Reviews / Salary Negotiation with Subordinates Mandatory

10.7: Managing Conflicts

10.8: Managing delays (transparency & solution focus) Mandatory

11: Burning Questions Mandatory

11.1: How to use this section? Mandatory

11.2: How Do I Speak Up Without Fear? Mandatory

11.3: How Do I handle people who interrupt me when I’m talking? Mandatory

11.4: How Do I Handle Criticism? Mandatory

11.5: How Do I build my connections in a networking event? Mandatory

11.6: How Do I Avoid Oversharing but Still be Open? Mandatory

11.7: How do I talk confidently to people in authority? Mandatory

11.8: What are the things I should keep in my mind for my performance review? Mandatory

12: Course Completion Test Mandatory

12.1: Final Quiz Mandatory

SCQA: Situation – Complication – Question – Answer

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