Communication via Chat

Dhaval Patel

Data Entrepreneur | YouTuber | Ex - Bloomberg, Nvidia

I have 17 years of experience in Programming and Data Science working for big tech companies like NVIDIA and Bloomberg. I also run a famous YouTube channel called Codebasics where I pursue my passion for teaching. Codebasics is one of the top channels on YouTube when it comes to data science, machine learning, data structures, etc. I firmly believe that “Anyone can code” and I use analogies, simple explanations, and step-by-step storytelling to explain difficult concepts in such a way that even a high school student can understand them easily.

Hemanand Vadivel

Ex- Data Analytics Manager, 8+ Years in Europe, Microsoft Certified, Certified Supply Chain Professional

I’m a mechanical engineer who transitioned to a full time Data & Analytics manager in the UK & Germany by teaching myself Power BI, excel & anything else that was required to solve the problem. I have worked with complex data across Supply Chain, Sales, Marketing, Revenue Management, Finance and HR functions over the last 8 years to deliver effective solutions. To me, Analytics is an extra sensory organ that anyone can develop to become a superhuman at work. I have conducted several workshops and internal training to help non-technical people to become superhuman at work and now, really excited for this opportunity to share all that knowledge with you in this course.

Communication via Chat

Prev Next

Lecture content Locked

Enroll in Course to Unlock

Contents

1: Welcome to the Mastering Communication & Stakeholder Management Experience

1.1: Why this Timeless Skill is Important in this AI Era?

1.2: How this Course is Different From Other Courses?

1.3: What to Expect from this Course?

1.4: Join Discord

1.5: Setting Video Resolution and Video Speed Globally

2: Communication Maturity Assessment

2.1: Self – Assessment Sheet

3: Basics: For Effective Communication

3.1: Understanding Human Psychology

3.2: Basic Components of Communication

3.3: Internal Focus: Johari’s Window

3.4: Quiz

4: Solving Common Communication Hurdles: Early Career

4.1: Lack of Confidence (Non-Native Speakers)

4.2: Stuttering

4.3: Anxiety & Stage Fear

4.4: Not Asking Clarifying Questions

4.5: Over Apologizing

4.6: Quiz

5: Solving Common Communication Hurdles: Mid-level – Advanced

5.1: Assuming alignment without confirmation

5.2: Skipping Context due to over-familiarity

5.3: Failure to adapt style (Exec vs Peer vs Junior)

5.4: Handling pushback poorly (Defensiveness, Over-Justification)

5.5: Using Persuasion Instead of Co-Creation

5.6: Quiz

6: Mastering Multi Channel Communication at Work

6.1: Communication via Emails

6.2: Communication via Chat

6.3: Verbal Communication

6.4: Email vs Chat vs Verbal: When to use them?

6.5: Presentations / Deck

6.6: Meeting Etiquettes

6.7: Quiz

6.8: Practicing Multi Channel Communication

7: Stakeholder Mapping & Career Success

7.1: Stakeholder Personas

7.2: Stakeholder Mapping

7.3: Working with Executives, Juniors & Peers

7.4: Quiz

7.5: Case Activity: Stakeholder Mapping for a new product launch

8: Communication Frameworks with Real Business Scenarios

8.1: SCQA: Situation – Complication – Question – Answer

8.2: SBI: Situation – Behavior– Impact

8.3: ABT: And, But, Therefore

8.4: WIIFM: What’s In In For Me?

8.5: 5C Framework

8.6: Quiz

8.7: Exercise

9: Action: Build Your Personal Communication Improvement Tracker

9.1: How to use this tracker

10: More Practice Scenarios

10.1: How to use this?

10.2: Providing Difficult Feedback: Juniors

10.3: Providing Difficult Feedback: Peers

10.4: Providing Difficult Feedback: Managers

10.5: Performance Reviews / Salary Negotiation with Managers

10.6: Performance Reviews / Salary Negotiation with Subordinates

10.7: Managing Conflicts

10.8: Managing delays (transparency & solution focus)

11: Burning Questions

11.1: How to use this section?

11.2: How Do I Speak Up Without Fear?

11.3: How Do I handle people who interrupt me when I’m talking?

11.4: How Do I Handle Criticism?

11.5: How Do I build my connections in a networking event?

11.6: How Do I Avoid Oversharing but Still be Open?

11.7: How do I talk confidently to people in authority?

11.8: What are the things I should keep in my mind for my performance review?

12: Course Completion Test

12.1: Final Quiz

Communication via Chat

Lecture content Locked