SBI: Situation – Behavior– Impact

Dhaval Patel

Data Entrepreneur | YouTuber | Ex - Bloomberg, Nvidia

I have 17 years of experience in Programming and Data Science working for big tech companies like NVIDIA and Bloomberg. I also run a famous YouTube channel called Codebasics where I pursue my passion for teaching. Codebasics is one of the top channels on YouTube when it comes to data science, machine learning, data structures, etc. I firmly believe that “Anyone can code” and I use analogies, simple explanations, and step-by-step storytelling to explain difficult concepts in such a way that even a high school student can understand them easily.

Hemanand Vadivel

Ex- Data Analytics Manager, 8+ Years in Europe, Microsoft Certified, Certified Supply Chain Professional

I’m a mechanical engineer who transitioned to a full time Data & Analytics manager in the UK & Germany by teaching myself Power BI, excel & anything else that was required to solve the problem. I have worked with complex data across Supply Chain, Sales, Marketing, Revenue Management, Finance and HR functions over the last 8 years to deliver effective solutions. To me, Analytics is an extra sensory organ that anyone can develop to become a superhuman at work. I have conducted several workshops and internal training to help non-technical people to become superhuman at work and now, really excited for this opportunity to share all that knowledge with you in this course.

SBI: Situation – Behavior– Impact

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Contents

1: Welcome to the Mastering Communication & Stakeholder Management Experience

1.1: Why this Timeless Skill is Important in this AI Era?

1.2: How this Course is Different From Other Courses?

1.3: What to Expect from this Course?

1.4: Join Discord

1.5: Setting Video Resolution and Video Speed Globally

2: Communication Maturity Assessment

2.1: Self – Assessment Sheet

3: Basics: For Effective Communication

3.1: Understanding Human Psychology

3.2: Basic Components of Communication

3.3: Internal Focus: Johari’s Window

3.4: Quiz

4: Solving Common Communication Hurdles: Early Career

4.1: Lack of Confidence (Non-Native Speakers)

4.2: Stuttering

4.3: Anxiety & Stage Fear

4.4: Not Asking Clarifying Questions

4.5: Over Apologizing

4.6: Quiz

5: Solving Common Communication Hurdles: Mid-level – Advanced

5.1: Assuming alignment without confirmation

5.2: Skipping Context due to over-familiarity

5.3: Failure to adapt style (Exec vs Peer vs Junior)

5.4: Handling pushback poorly (Defensiveness, Over-Justification)

5.5: Using Persuasion Instead of Co-Creation

5.6: Quiz

6: Mastering Multi Channel Communication at Work

6.1: Communication via Emails

6.2: Communication via Chat

6.3: Verbal Communication

6.4: Email vs Chat vs Verbal: When to use them?

6.5: Presentations / Deck

6.6: Meeting Etiquettes

6.7: Quiz

6.8: Practicing Multi Channel Communication

7: Stakeholder Mapping & Career Success

7.1: Stakeholder Personas

7.2: Stakeholder Mapping

7.3: Working with Executives, Juniors & Peers

7.4: Quiz

7.5: Case Activity: Stakeholder Mapping for a new product launch

8: Communication Frameworks with Real Business Scenarios

8.1: SCQA: Situation – Complication – Question – Answer

8.2: SBI: Situation – Behavior– Impact

8.3: ABT: And, But, Therefore

8.4: WIIFM: What’s In In For Me?

8.5: 5C Framework

8.6: Quiz

8.7: Exercise

9: Action: Build Your Personal Communication Improvement Tracker

9.1: How to use this tracker

10: More Practice Scenarios

10.1: How to use this?

10.2: Providing Difficult Feedback: Juniors

10.3: Providing Difficult Feedback: Peers

10.4: Providing Difficult Feedback: Managers

10.5: Performance Reviews / Salary Negotiation with Managers

10.6: Performance Reviews / Salary Negotiation with Subordinates

10.7: Managing Conflicts

10.8: Managing delays (transparency & solution focus)

11: Burning Questions

11.1: How to use this section?

11.2: How Do I Speak Up Without Fear?

11.3: How Do I handle people who interrupt me when I’m talking?

11.4: How Do I Handle Criticism?

11.5: How Do I build my connections in a networking event?

11.6: How Do I Avoid Oversharing but Still be Open?

11.7: How do I talk confidently to people in authority?

11.8: What are the things I should keep in my mind for my performance review?

12: Course Completion Test

12.1: Final Quiz

SBI: Situation – Behavior– Impact

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