1.
How do I submit a ticket for an issue I am facing on the website?
You can find the create a ticket option (Only for website issues) under the support & doubt clearance section on the bootcamp main page.
2.
Why can't I log in to my account on the website?
If you are having trouble logging in to your account on the website, there could be several reasons for this issue. Some possible reasons include
Incorrect login credentials: Ensure that you are entering the correct username and password combination. Check for typos or spelling errors, and make sure that your Caps Lock key is not on.
Browser or device issues: Try logging in from a different browser or device to see if the issue is isolated to a specific device or browser. Clearing your browser's cache and cookies may also help resolve the issue.
Technical issues: Occasionally, technical issues or server problems may prevent users from logging in. In this case, you may need to wait for the issue to be resolved or contact customer support for assistance.
If you are still unable to log in after trying these solutions, it is recommended to raise a ticket on the website for further assistance.
3.
The website is not loading properly. What should I do?
If the website is not loading properly, there could be several reasons for this issue. Some possible solutions include:
Check your internet connection: Ensure that you have a stable internet connection and that your internet speed is sufficient to load the website.
Clear your browser's cache and cookies: Clearing your browser's cache and cookies may help resolve issues with website loading. This can typically be done through your browser's settings.
Try a different browser or device: Sometimes, browser or device issues may prevent websites from loading properly. Try accessing the website from a different browser or device to see if the issue is isolated to a specific device or browser.
Disable browser extensions: Some browser extensions may interfere with website loading or cause performance issues. Try disabling any extensions and reloading the website.
Raise a Ticket: If the issue persists, you may need to get technical support
It is recommended to try these solutions in order, starting with the simplest solution (checking your internet connection) and moving on to more complex solutions if necessary.
4.
Can I access the website and my courses from my mobile device?
Yes, you can do it.
5.
How can I get my issue resolved in the quickest time when raising a ticket?
When submitting a ticket on the website to resolve an issue, it is important to provide as much detail as possible to help your support personnel quickly identify and resolve the issue. Some key information to include in your ticket may include:
- A detailed description of the issue you are experiencing
- Any error messages or codes you may have received
- The steps you took to encounter the issue
- Screenshots or other supporting documentation that can help illustrate the issue
- The device and browser you are using to access the website
By providing this information, support personnel will be better equipped to understand and diagnose the issue, and work to resolve it as quickly as possible.
6.
What is the expected response time for different types of issues submitted via the ticketing system?
The expected response time for issues submitted via a ticketing system may vary depending on the severity of the issue. However, in general, we will resolve the issue within 24-48 hours.
7.
What happens if my issue is not resolved after submitting a ticket?
We strive to resolve all issues within 24-48 hours, but if for any reason your issue is not solved within that time frame after submitting a ticket, you can write an escalation e-mail to [email protected]
8.
What happens if the issue no longer exists but the ticket is pending?
If you believe that the ticket is no longer necessary, please close it to help us save effort & time.
9.
Do I need a technical background?
No. AI Pro is built for working professionals in roles like HR, finance, operations, and marketing. It starts from the basics and moves at a pace you can follow, with no coding required.
10.
How does the 7-day money-back guarantee work?
Both monthly and annual plans get a 7-day window. Try AI Pro and build your first automation or use case. If you cannot build it within those 7 days, ask for a full refund, no questions asked. After 7 days, if you cancel an annual plan we refund every full month you have not used; only the months you have used are charged.
11.
What is included in the membership?
Structured video modules, live sessions every two weeks with recordings, the weekly digest, monthly hands-on challenges, and a private community. Full access from day one, nothing held back.
12.
Can I cancel anytime?
Yes. Monthly members can cancel anytime and simply will not be billed the next month. Annual members who cancel get every full unused month refunded. No forms, no calls, no exit penalty.
13.
Does this include ChatGPT, Claude, or Gemini subscriptions?
No. AI Pro teaches you to use these tools well in your work. The tool subscriptions themselves are separate and stay with the provider. Many offer free tiers that are sufficient to get started.
14.
What if I miss a live session?
Every live session is recorded and added to your dashboard within 24 hours, so you can watch on your own time and still bring questions to the next one.
15.
Will I get any support or community access?
Yes. As an AI Pro member, you get access to our exclusive AI Pro Skool community. It’s a private space where you can ask questions, access all the content, share what you’re building at work, and learn from others on the same journey. You can join using the link provided in your welcome mail.
16.
How much time does this take?
About an hour a week. The modules are short, the live sessions are recorded, and the monthly challenges are designed for people with full-time jobs.
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